Advice

I would start first with the recruitment process here at Baruch. I would allow potential High School graduates to attend a digital tour of the Baruch Campus through social media sign-up on say, a Facebook like Page. We would send out a message to those students who like the page, stating that a Digital tour of the campus is available now as your initial campus visit. This would open up a whole new way for people around the world to attend a viewing of Baruch College without having to leave their homes leading to new streams of revenue for Baruch. The tours would be live via Face-time usage.

I would also start a customer service chat page where students from Baruch can actually log in as themselves, open a chat session with a person who works in Bursar. The students would get answers to questions quickly online first through a search functionality of FAQ's based on their question. If the student is unable to get the answer from the FAQ page, they can then get the answer through an online chat session from a Bursar worker designated for the day to field these calls from students. This suggestion alone would free up much wasted time for students and for the Bursar.